Hello Reader;
This blog is evolving because, sadly, I've discovered something; there is no customer service anymore. Seriously. I remember growing up and going with my mother to a local dry cleaner and reading a big sign behind the counter that proclaimed, in big bold letters, "The Customer Is Always Right". But alas, that no longer rings true. The customer is not viewed as important anymore and is oftentimes treated as an interruption. It's mind blowing but customer service today sometimes seems non existent. I rarely experience good, strong, "wow me" customer service, even in establishments that are high end and are assumed to care about that sort of thing. As a Realtor, broker and trainer, one thing I'm passionate about is service to the client. I truly believe the way to a better deal with a client, a co-worker or anyone is strictly through providing better service to their needs. I know from teaching about customer service that consumers today almost expect bad service from corporate America; and when they get even mediocre service they are elated What?! Is it just me or is that wrong? The purpose of this blog is to highlight great service, blast incompetence (oh, and blast I will) and get everyone to think more about customer service in their line of business; how you receive it and hopefully, how you give it. These posts are designed to educate about great service and who provides it, why it was great, and how you can implement it to your line of work. And in the process of of that, I hope to make you laugh, because I'm nothing if I'm not funny. So check back often and share your comments. I promise you'll laugh, shake your head in disbelief, smile at the triumphs, think and hopefully want to up your game in your own endeavors.
